TERMS OF USE:

*This site www.mithaiexpress.com is owned and maintained by RD Foods.
*Changes are periodically made to the RD Foods sites/services and to the information therein.
*RD Foods and/or its respective suppliers may make improvements and/or changes in the RD Foods sites/services at any time.

We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy.
1. The product/services provided on this site are without warranties of any kind. RD Foods does not warrant that the products/services offered will be exactly similar, error free, or that the defects will be corrected.
2. In spite of full caution taken at the time of delivery, RD Foo01531220555,
01531221555,
01531222555,
8503055555,
18001202377ds will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
3. Products shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement of any gift products will vary due to variability of contents across different destinations.
4. The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company. No claim for loss / damage / delay will be entertained by the Company in such events.
5. The company shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
6. While RD Foods takes great effort to ensure prompt possible delivery of fresh products, RD Foods shall not be responsible for the degradation in the condition of perishable items due to late delivery.
7. While RD Foods ensures to deliver best quality products from known sources, it is not responsible if the quality of the product does not match the expectation of the recipient.
8. In the unlikely event of a dispute relating to the services of RD Foods, the dispute shall be subjected to the jurisdiction of Bikaner, Rajasthan(India) courts.
9. The sender is bound to above terms and conditions once he/she places the order. The sender should read the above terms and place the order with RD Foods only if they are acceptable by him/her.
10. RD Foods reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and the Company will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment/consignment note. However the Company reserves to right to claim and receive the courier charges for the consignment.
11. The Customer will provide full address with pin code number and telephone number for all consignments booked for easy identification and prompt delivery. The Company will not deliver any consignment with post-box address only. Further, the Company will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
12. Company agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy however not providing of such proof will not be pre-condition for payment to the Company by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, company would provide the necessary records in soft format as provided by logistics company.
13. The customer undertakes and agrees with the company, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, customer will indemnify us against the consequences of the claim or action and the cost and expenses we incur in defending it.
14. This site may contain links to other web sites operated by third parties (“linked sites”). You acknowledge that, when you click on a link to visit a linked site, RD Foods and its sponsors neither endorse nor are affiliated with the linked site and are not responsible for any content of any linked site or any link contained in a link site, or any changes or updates to such sites. You also acknowledge that RD Foods is providing these links to you only as a convenience.
15. You specifically agree that RD Foods shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or *received or not sent or received, or any transactions entered into through an RD Foods site/service.
16. In no event shall RD Foods and/or its vendors be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the RD Foods sites/services, with the delay or inability to use the RD Foods sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the RD Foods sites/services, or otherwise arising out of the use of the RD Foods sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if RD Foods or any of its suppliers has been advised of the possibility of damages. RD Foods does not endorse in anyway any advertisers/ contents of advertisers on its webpages. Please therefore verify the veracity of all information on your own before undertaking reliance and actioning thereupon. RD Foods shall not be responsible nor liable for any consequential damages arising on account of your relying on the contents of the advertisement.
17. This agreement is governed by the laws of Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bikaner,Rajasthan, India in all disputes arising out of or relating to the use of the RD Foods sites/services. Use of the RD Foods sites/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold RD Foods, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the RD Foods sites/services.
18. RD Foods reserves the right to disclose any personal information about you or your use of the RD Foods sites/services, including its contents, without your prior permission if RD Foods has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of RD Foods or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. RD Foods performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of RD foods’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the RD Foods sites/services or information provided to or gathered by RD Foods with respect to such use. if any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
19. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and RD Foods with respect to the RD Foods sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and RD Foods with respect to the RD Foods sites/services
.

RESOLUTION OF CONCERNS
Please email any concern support@mithaiexpress.com

If the concern is regarding the taste/quality/ingredients of the food product, we will make suitable efforts to help resolve the complaint. If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at mithaiexpress.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the Food Vendors and the courier partner for resolution. If the claim is genuine as found by us, the Food Vendor and the Courier Partner, we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded.

If unfortunately you have to cancel an order, please contact our customer care at +91 9414092717 or email us at support@mithaiexpress.com. If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced and handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will be appreciate that these are speciality food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

SHIPPING & DELIVERY POLICY
RD Foods is committed to deliver your order with good quality packaging within given time frame.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. . We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).
Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pincode not serviced by our reputed courier partners.
Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Shipping Charge:
We have worked out with different delivery agents and reached to specific arrangements for different cities optimizing the shipping cost as well as handling and delivery time, Following are the charges and delivery time for different cities/regions.